Privacy Policy for win bip

1 Data We Collect

When you interact with win bip — whether by browsing the platform, registering an account, making a deposit, placing a wager, or contacting customer support — we may collect certain categories of personal data. This section describes each category, the specific data points it encompasses, and the primary reason we collect it.

1.1 Registration & Identity Data

When you create a win bip account, we collect the information you provide directly during the registration process, including:

• Full legal name
• Date of birth (to verify you are aged 18 or above)
• Residential address, including city and district (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or elsewhere in Bangladesh)
• Email address
• Mobile phone number
• Username and encrypted password
• Nationality and country of residence

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer process, we may request and retain copies of government-issued identification documents. Accepted documents include national identity cards, passports, and driving licences. We may also request proof of address (such as a recent utility bill or bank statement) and proof of ownership of the payment method you use on the platform. These documents are processed through our secure KYC verification workflow and are retained only for the period required by our compliance obligations.

1.3 Financial & Transaction Data

To process deposits and withdrawals, win bip collects financial data relating to your transactions on the platform, including:

• Payment method type (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Islami Bank, Visa, Mastercard, or other supported methods)
• Mobile wallet numbers or masked card details (we do not store full card numbers)
• Transaction amounts in Bangladeshi Taka (৳)
• Transaction timestamps and reference identifiers
• Deposit and withdrawal history

1.4 Technical & Usage Data

When you access win bip through a browser or mobile device, our servers automatically collect certain technical data, including your IP address, device type and operating system, browser type and version, referring URL, pages visited, session duration, and in-game activity logs. This data is used primarily for platform security, fraud detection, and service improvement purposes.

1.5 Communications Data

If you contact our customer support team via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the resolution applied. This allows us to maintain service quality, track unresolved issues, and train our support staff.

2 How We Use Your Data

win bip uses your personal data only for the purposes described below. We do not use your data for purposes that are incompatible with those listed, and we do not engage in the sale of personal data to third-party advertisers or data brokers under any circumstances.

Marketing Communications

win bip will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, seasonal offers (such as Eid, Pohela Boishakh, or BPL season promotions), and other win bip services if you have actively opted in to receive such communications during registration or through your account settings. You may withdraw your consent and opt out of marketing communications at any time by updating your notification preferences in your account dashboard or by contacting our support team. Opting out of marketing does not affect your ability to use any win bip service.

3 Data Sharing & Third Parties

win bip does not sell, rent, or trade your personal data to any third party for commercial gain. We share personal data with external parties only in the following controlled circumstances, and only to the minimum extent necessary for the stated purpose:

Payment Service Providers

To process deposits and withdrawals, win bip must share relevant financial and identity data with the payment service providers you choose to use, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Islami Bank, and card network processors such as Visa and Mastercard. These providers operate under their own privacy policies and applicable financial services regulations. win bip is not responsible for the data handling practices of third-party payment processors once data has been transmitted to them for the purpose of completing a transaction.

Identity Verification Partners

win bip uses third-party KYC and identity verification service providers to assist with the verification of player identity and age. These providers process identification documents and personal data solely for the purpose of verification and are bound by strict data processing agreements with win bip.

Game Technology Providers

The games available on win bip are provided by third-party game studios and platform providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive anonymised or pseudonymised session and gameplay data for the purpose of game integrity verification, RNG certification audits, and technical support. win bip does not share your full identity or financial data with game providers.

Legal and Regulatory Disclosures

win bip may be required to disclose personal data to government authorities, law enforcement agencies, or regulatory bodies in Bangladesh or other relevant jurisdictions in response to a lawful request, court order, or legal obligation. Such disclosures will be made only to the extent required by law and will not exceed what is necessary to comply with the specific legal requirement.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving win bip, personal data held by the platform may be transferred to the acquiring entity as part of that transaction. In such circumstances, win bip will notify affected players via the email address on their account before their data is transferred and becomes subject to a different privacy policy.

4 Cookies & Tracking Technologies

win bip uses cookies and similar tracking technologies — including local storage objects, session tokens, and web beacons — to operate the platform effectively, maintain session security, and understand how players interact with the site. This section explains the types of cookies we use and how you can manage them.

Essential Cookies

These cookies are strictly necessary for the win bip platform to function. They manage your login session, maintain your account authentication state, protect against cross-site request forgery (CSRF) attacks, and preserve your in-session preferences such as language setting. Essential cookies cannot be disabled without breaking the functionality of the platform.

Functional Cookies

Functional cookies allow win bip to remember choices you have made on the platform — such as your preferred game lobby view, notification settings, and recently visited game categories — to provide a more personalised and convenient experience on return visits.

Analytics Cookies

win bip uses aggregated, anonymised analytics data to understand how players navigate the platform, which game categories are most popular, where users encounter friction in the deposit or withdrawal flow, and how platform performance can be improved. Analytics data does not identify you personally and is processed in aggregate form only.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling essential cookies will prevent you from logging in to your win bip account and using the platform's core features. Disabling functional or analytics cookies will not affect your ability to play or transact on the platform, but may reduce the quality of your personalised experience.

5 Data Retention & Storage

win bip retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law or regulatory obligation. The following general retention principles apply:

• Active account data: Personal data associated with an active win bip account is retained for the duration of the account relationship plus a period of up to 5 years following account closure, to meet anti-money laundering record-keeping obligations and to handle any post-closure disputes or regulatory inquiries.
• Transaction records: Deposit and withdrawal records, including associated payment method data, are retained for a minimum of 5 years from the date of the transaction in compliance with applicable financial record-keeping requirements.
• KYC documents: Identity and address verification documents are retained for the period required by applicable compliance frameworks and are securely deleted once the retention period expires.
• Communications data: Customer support interactions are retained for up to 3 years from the date of the last communication to facilitate quality assurance and potential dispute resolution.
• Marketing data: If you have opted in to marketing communications, we retain your contact preferences until you withdraw consent. Upon opt-out, your data is removed from our active marketing lists within 10 business days.
• Technical and usage logs: Server-side access logs and session data are retained for up to 12 months for security and fraud monitoring purposes, after which they are purged or anonymised.

Data Storage Location

win bip's platform and data infrastructure are hosted on secure cloud servers. Your personal data may be processed and stored on servers located outside Bangladesh; however, win bip ensures that any cross-border transfer of personal data is conducted with appropriate safeguards in place to protect your privacy rights in a manner consistent with the standards described in this policy.

6 Your Privacy Rights

As a win bip player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat (available 24/7 inside your account dashboard) or by emailing [email protected]. We will respond to all valid requests within 30 days.

• Right of access: You have the right to request a copy of the personal data win bip holds about you, along with information about how that data is used and with whom it is shared.
• Right to rectification: If any personal data win bip holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update most account information directly through your account settings dashboard.
• Right to erasure: You may request that win bip delete your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose for which it was collected, or if you withdraw consent and there is no other legal basis for processing. Please note that this right is subject to our legal and regulatory retention obligations, which may require us to retain certain data even after an account closure request.
• Right to restrict processing: In certain circumstances you may request that win bip restrict the processing of your personal data — for example, while a dispute regarding the accuracy of your data is being investigated.
• Right to data portability: Where processing is based on your consent or on a contractual basis, you may request that win bip provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where win bip processes your data based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.
• Right to object to automated processing: You have the right to request human review of any significant automated decision that affects your account, as described in Section 2 of this policy.

7 Data Security Measures

win bip implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. While no online platform can guarantee absolute security, our security programme includes the following controls:

• TLS/SSL encryption in transit: All data transmitted between your browser or app and win bip's servers is encrypted using Transport Layer Security (TLS), protecting it from interception during transmission.
• Encryption at rest: Sensitive personal data stored in our databases — including KYC documents and payment method identifiers — is encrypted at rest using industry-standard encryption algorithms.
• Password hashing: Account passwords are never stored in plain text. They are processed using a strong, salted cryptographic hashing algorithm, meaning that even in the event of a data breach, your raw password is not exposed.
• Access controls: Access to personal data within win bip's internal systems is restricted on a need-to-know basis. Staff members who do not require access to personal data to perform their role are not granted it. All internal data access is logged and auditable.
• Two-factor authentication: win bip offers two-factor authentication for player accounts and enforces it for all internal staff accounts with access to player data.
• Vulnerability management: win bip conducts periodic security assessments of its platform infrastructure to identify and remediate potential vulnerabilities before they can be exploited.
• Data breach response: In the event of a confirmed data breach that poses a risk to your rights and freedoms, win bip will notify affected players via their registered email address within a reasonable timeframe and will take immediate steps to contain and remediate the breach.

You also play an important role in protecting your own data. We encourage all win bip players to use a strong, unique password, to enable two-factor authentication, and to contact our support team immediately if they suspect any unauthorised activity on their account.

8 Policy Updates & Contact

win bip reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where the changes are significant, notify registered players via the email address associated with their account. Your continued use of win bip following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how win bip protects your personal information. The most current version of this policy is always accessible at win-bip.com/privacy-policy.

How to Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way win bip handles your personal data, please reach out to our support team using any of the following channels:

• Live chat: Available 24 hours a day, 7 days a week, accessible directly from your account dashboard. Average response time is 2–5 minutes.
• Email: [email protected] — Average response time is 4–12 hours. Please include "Privacy Request" in the subject line of your email so that our team can route your message to the appropriate handler promptly.

We aim to resolve all privacy-related inquiries fairly and thoroughly. If you are not satisfied with the outcome of your inquiry, you may escalate the matter through any applicable consumer protection or dispute resolution channel available to you under Bangladeshi law.